Comprehensive Module Overview
Dashboard
A personalized, role-based homepage giving every user real-time visibility of the figures that matter — patients seen today, admissions and bed occupancy, pending lab results, pharmacy stock alerts, revenue and outstanding bills.
Key Features:
- Role-based views for administrators, doctors, nurses, pharmacists, lab techs and accountants
- Real-time KPIs: patient volume, occupancy, revenue, collections and expenses
- Graphical trends for attendance, diagnoses, and income
- Alerts for low drug stock, pending results, and overdue invoices
- Mobile-responsive — access securely from any device
Patient Management & Electronic Medical Records (EMR)
A single, lifelong record for every patient — from registration at the front desk through every visit, diagnosis, prescription and payment.
Automated Patient Communication: Keep patients informed automatically via SMS, WhatsApp and Email — appointment reminders, results-ready notifications, follow-up visits and payment receipts.
Patient Registration
Fast front-desk registration with unique patient IDs, demographics and next-of-kin details.
Electronic Medical Records
Complete clinical history: vitals, diagnoses, prescriptions, procedures and notes.
Consultations
Structured doctor consultations with diagnosis coding and treatment plans.
Inpatient / Ward & Bed
Admissions, ward and bed allocation, nursing notes and discharge summaries.
Document Attachments
Attach scans, referral letters and consent forms to each patient record.
Confidentiality
Permission-controlled access so staff only see what their role requires.
Appointments & Outpatient (OPD)
Run a smooth outpatient department with organised scheduling and an orderly patient queue.
| Feature | Benefits |
|---|---|
| Appointment Booking | Book by doctor, department or service, with automated SMS/WhatsApp reminders to cut no-shows. |
| OPD Queue Management | Token-based queues route patients from triage to consultation, lab, pharmacy and billing. |
| Doctor Schedules | Manage clinic hours, leave and availability per practitioner. |
| Referrals | Internal and external referrals tracked against the patient record. |
Smart Reminders: Automatic appointment, follow-up and medication reminders by SMS, WhatsApp and email reduce missed visits and improve adherence.
Pharmacy & Inventory
A full pharmacy point-of-sale and stock control system, linked directly to prescriptions and billing.
- Dispense against doctors' prescriptions with one click
- Drug catalogue with batches, expiry tracking and automatic expiry alerts
- Real-time stock levels with reorder and low-stock notifications
- Supplier management, purchase orders and goods-received notes
- Multi-store / multi-pharmacy stock transfers
- Pharmacy sales posted straight to the patient bill and accounts
Laboratory & Radiology
Order tests, capture results and deliver them to clinicians and patients without paper slips going missing.
Test Ordering
Order lab and radiology tests directly from the consultation screen.
Result Entry
Capture results against reference ranges with abnormal-value flagging.
Radiology
Record imaging requests, reports and attach images to the record.
Results-Ready Alerts
Notify the clinician and patient automatically when results are ready.
Billing, Cashless & Insurance
Capture every chargeable item automatically and get paid faster — cash, mobile money, card, or insurance.
- Automatic charge capture: consultations, procedures, drugs, lab and radiology all flow onto one bill
- Invoices & receipts: itemised patient invoices with instant receipts
- Insurance / NHIF & schemes: manage cashless billing, claims, co-pays and scheme members
- Mobile money & card: M-Pesa and other channels for quick settlement
- Outstanding balances: track debtors and aged receivables with follow-up reminders
Customer Relationship Management (CRM)
Grow and retain your patient base with built-in communication and outreach tools.
Leads & Enquiries: capture every enquiry — corporate accounts, camps, new patients — from first contact through to registration.
Campaign Scheduler: plan SMS and email campaigns for health awareness days, clinic days, vaccination drives and follow-up recalls.
Integrated Mailbox: one place for all patient and partner communication with follow-up reminders.
Human Resource Management (HRM)
Manage doctors, nurses and support staff with a complete HR suite.
Staff Database
Centralised staff records, licences and document repository.
Leave & Rosters
Shift rosters, leave applications, approvals and entitlement tracking.
Payroll
Automated salary calculation, statutory deductions and payslips.
Attendance
Biometric/clock-in integration and shift management.
Performance
Appraisal cycles, KPI tracking and competency assessment.
Recruitment
Vacancy posting, applicant tracking and interview scheduling.
Finance & Accounting
End-to-end financial management with a complete, audit-ready accounting suite built in.
Revenue & Billing:
- Invoices & recurring invoices: automated billing for schemes and corporate accounts
- Payments received: cash, mobile money, card and insurance settlements
- Expense tracking: suppliers, utilities and operating costs
- Accounts receivable: monitor aged debtors and follow up payments
- Profitability: by department, service line and doctor
Complete Accounting Suite:
- Journals: General, Cash, Bank, Petty Cash
- Ledgers: General, Patient Accounts, Supplier Accounts
- Financial Reporting: Balance Sheet, Profit & Loss, Trial Balance, Tax Reports
Additional Key Modules
Ward & Bed Management
Admissions, bed occupancy, ward transfers and discharge workflow.
Citycloud AI
AI assistant for documentation help, insights and faster record-keeping.
Departments
Organise by department — OPD, maternity, dental, theatre, imaging and more.
Asset Management
Track medical equipment and assets with maintenance schedules.
Stores & Procurement
Central stores, requisitions, purchase orders and supplier management.
Reports & Analytics
Clinical, operational and financial reporting across the facility.